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Change your ticket

Change your ticket

How to amend your ticket?

Apart from specific conditions (promotions, special offers…), tickets operated by isilines and Eurolines are amendable and refundable – a fee will be charged – until 6 hours prior to departures and according to our General Terms and Conditions.

To cancel your ticket please visit a Eurolines agency or call the number displayed on your ticket or travel summary.

The date or time of your isilines or Eurolines ticket can be modified up to 6 hours prior to travel. An amendment fee of 4€ (for trips between French cities) or 8€ (all other cases) will apply. Cities of departure and arrival cannot be changed. Please note that an excess fare may also be charged where a higher fare category applies. If you are in this situation, you will be informed by our agent before confirming the amendment.

IMPORTANT:

  • A ticket which has been amended is no longer refundable
  • The new date and time of travel must be set when modifying your ticket
  • Even if the new applicable fare is lower than the one originally booked, no refund will be made.

In any case, make sure to check the General Terms and Conditions of the operator you travel with.

How to cancel your ticket?

In case of cancellation of your isilines or Eurolines ticket, a cancellation fee will apply:

  • Cancellation +72 hours prior to departure : 25% cancellation fee
  • Cancellation between 72 hours up until 6 hours prior to departure : 50% cancellation fee
  • Cancellation between 6 hours until 15 minutes before departure  : Your Isilines or Eurolines ticket will be refundable only by Isilines or Eurolines voucher. 
  • prior to departure or No Show : No refund will be made

In some cases (depending on your payment method), our agent may ask you to download a refund application form.

NEW : Reimbursement in Eurolines / Isilines Voucher:

The ticket price is reimbursed 100%. Eurolines Voucher issuing fees may be applied as follows:

  • For any request made more than 72 hours before departure: The ticket price is reimbursed 100%. The Eurolines Voucher is issued free of charge. (Important : the service fees, boarding fees and insurance subscriptions are not reimbursable). 
  • Between 72 hours and up to 15 minutes before departure: A Voucher issuing fee of €7 will be applied.
  • Less than 15 minutes before departure: Neither reimbursement nor voucher will be made

IMPORTANT:

  • Booking fees, boarding fees and insurance fees are not refundable
  • A ticket which has been partially used is not refundable. In case of a return ticket, the returning ticket is not refundable after the leaving date.

For more information, please see the General Terms and Conditions.

 

In any case, make sure to check the General Terms and Conditions of the operator you travel with.